Follow-up pack

Airline said no, offered vouchers, or ignored you?

Many first refusals are overturned. Re-check your flight below, then paste or upload the airline's reply. You'll get three ready-to-send documents for £4.99 / €5.99 / $7.99.

✓ A reply that answers the airline's exact excuse
✓ A complaint for the right dispute scheme or national regulator
✓ A formal final demand before small claims court

Check your flight

Takes about 60 seconds. Free, no sign-up.

Flying from

Final destination

I had a connecting flight

Airline that operated the flight

Check your booking for “operated by”.

Flight number (optional)

Flight date

Passengers on the booking

What happened?

Self-help tool, not legal advice. We don't store your answers.

Before you start

You don't have to accept vouchers, air miles or a partial payment: compensation is payable in money.
For UK flights you can usually go to the airline's free dispute scheme once it has given a final answer, or 8 weeks after your complaint without one.
Paid for meals, a hotel or taxis during the disruption? You can add those costs too.

Not claimed yet? Start with the free check and claim letter. More help: what to do if the airline refuses.